At Empire Real Lumber, we know ordering lumber and building materials can raise questions. Below you’ll find answers to some of the most common inquiries from contractors, homeowners, and developers.
General Questions
What types of lumber do you carry?
We offer all grades of lumber, from premium select boards ideal for finish work to rustic grades for framing, fencing, and outdoor structures. Our inventory includes tongue & groove boards, ship lap, pine trim, decking materials, and pressure-treated options.
Do you sell to homeowners as well as contractors?
Yes! We proudly serve both professionals and DIY customers. Whether you’re building a new home, remodeling, or tackling a weekend project, we’re here to help.
Where are you located?
We’re based in Waterloo, NY, conveniently located to serve the Finger Lakes, Central New York, and Western New York regions.
Ordering & Delivery
Do you deliver lumber?
Yes, we offer fast, reliable delivery throughout our service area. From small residential orders to full truckloads for commercial projects, we’ll bring materials directly to your job site or home.
Is there a delivery fee?
Delivery fees vary based on distance and order size. We’ll be happy to provide a clear quote when you place your order.
How do I place an order?
You can call us directly at 315-870-4072 or contact us online to request pricing and schedule delivery.
Products & Availability
What lumber grades do you stock?
We carry a full range of grades, including premium select boards, #2 Standard Grade, and rustic-grade materials suitable for utility or budget-conscious projects.
Are your products treated for outdoor use?
Yes. We stock pressure-treated lumber and decking designed for outdoor durability, as well as untreated options for interior projects.
Do you have lumber for decking and fencing?
Absolutely. We offer treated and untreated options for decks, fences, railings, and other outdoor structures.
Support & Policies
Can you help me choose the right material?
Yes. Our experienced team will discuss your project and recommend the best products for your needs and budget.
What is your return policy?
Full orders may be returned if needed. Unfortunately, we are not able to accept partial returns.
Do you have minimum order requirements?
No—there is no minimum order size. We’re happy to accommodate orders of any quantity.
How soon can my order be delivered?
Delivery can often be arranged the same day, depending on our schedule. In most cases, rush orders can be delivered by the next business day at the latest.
